Complaints & Feedback

At GUARDEX Fire, we take great pride in delivering the highest standards of fire safety services across London and the South East.
While we’re delighted that most of our customers leave positive feedback and 5-star reviews, we understand that sometimes things don’t go perfectly — and when that happens, we want to know about it.

We’re Here to Listen

If you’re unhappy with any part of our service, product quality, or communication, please let us know directly so we can put things right as quickly as possible.
Your feedback helps us improve, and we’ll always take your concerns seriously.

You can contact our team by submitting the form below or emailing info@guardexfire.co.uk.
We aim to respond to all complaints within 2 working days.

Our Complaints Process

Submit Your Concern: Use our email to explain what went wrong or how we could have done better.
We’ll Acknowledge Your Complaint You’ll receive confirmation that we’ve received your message, usually within one working day.
Investigation & Response A member of our management team will investigate your concern and provide a clear response or resolution.
Follow-Up We’ll ensure any issues are fully resolved and take steps to prevent similar issues in the future.

Why Contact Us Directly?

Leaving a review can help others, but contacting us first gives us the opportunity to resolve your issue personally and promptly.
We genuinely value every customer and are committed to ensuring you have a positive experience with Guardex Fire.